Systems Reliability Engineer

About The Position

Iguazio is looking for a Senior Systems Reliability Engineer to Join our all-star Dev Support team and play a critical role in our mission to provide the best possible technical support for Iguazio Data Science Platform.

The Dev Support Team’s responsibility is to investigate and solve intrinsic problems, find smart and elegant workarounds (written in Python and Bash), build, and characterize support tools and utilities.

You should be willing to travel abroad to customers and work at irregular hours.

What You’ll Do

• Maintain good internal and external customer communication and minimize escalations to R&D
• Take full ownership of customers’ technical product issues, from initial troubleshooting and writing RCAs, to resolution and communication
• Prioritize daily missions/tickets and manage critical escalations
• Work closely with our developers, product managers, and architecture team
• Provide the field with proper procedures on Iguazio’s operation and maintenance
• Create and lead support improvement processes across the company

Essential Skills

You must be a natural problem-solver, curious about new technologies, an initiative taker, and a great communicator. You must have a “Can Do” attitude and excellent English.

The ideal candidate will have the following:

• • Experience in troubleshooting and applying recovery procedures
  • Hands-on experience in development/L3 support
  • Work experience with Docker and orchestration systems (mainly Kubernetes)
  • Work experience with AWS/Azure/Google Cloud
  • Work experience in Linux environments
  • Troubleshooting experience at a developer level
  • Excellent English communication and presentation skills (verbal as well as written)
  • Experience writing scripts (Bash, Python)
  • Familiarity with Big Data technologies and implementations
  • Academic degree in Computer Science/Industrial Engineering

About the Company

Data science is too important to today’s enterprise to be held back by delays and inefficiencies.

We’re building a faster, easier, and smarter way for data science to flow seamlessly from raw idea to real-world impact. This is data science brought to life.

Iguazio provides an MLOps (machine learning operations) platform which automates and accelerates the data science process, enabling the rollout of new AI services continuously across the enterprise. The company raised $72M from top financial and strategic VCs, is led by a team of serial entrepreneurs, and serves a diverse set of customers worldwide, ranging from technology companies such as NetApp, financial service companies like Payoneer and healthcare customers like the Sheba Medical Center.

We’re looking for top talent to help us continue our growth — and grow with us!