Gen AI Call Center Analysis App

Using Generative AI to Extract and Analyze Data

This European financial institution analyzes call center calls with an LLM and feeds the results to downstream applications.

This smart call center application leverages an LLM to clean and process the audio, diarize the call (by converting to a “chat-like” script), post-processses the text, processes the LLM (summarizing, sentiment analysis, classification, and more), and runs post-processing and storage of the call. This valuable data can then be leveraged by downstream applications, like an agent co-pilot.