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AI for Financial Services

Banks, insurance companies and trading firms are in the midst of a data-driven revolution, and those that leverage ML and generative AI intelligently will win. From mitigating risks proactively, to creating personalized customer services, we help Financial Services companies harness the power of AI to create differentiation and transform their bottom line.

Prevent Risk and Personalize Services

The Iguazio AI Platform for Financial Services enables companies to operationalize and de-risk ML and generative AI applications, transforming AI projects into real-world business outcomes.  With Iguazio, organizations can build and run AI models in real time, deploy them anywhere (multi-cloud, hybrid, or on-prem), and bring to life their most ambitious data-driven strategies for differentiation and risk mitigation.

analayze call center gen ai

Analyze Call Center Activity

Analyze call center activity including key topics, sentiment analysis, outcomes and other factors with LLMs. Improve agent interactions and provide tailored recommendations while optimizing resource use. Deploy on-prem, hybrid or in the cloud.

Real-Time Agent Co-Pilot gen AI

Real-Time Agent CoPilot

Provide agents with live support based on real-time analysis of audio customer calls. Help agents gauge customer sentiment, provide them with contextual recommendations, auto-generate content they can use and document calls, to understand key topics and improve the customer experience.

Personalize Services

Real-Time Recommendations

Give your customers what they want - The right offer at the right time - Using advanced AI algorithms and gen AI models that take into account billions of data points and customer call analysis, in real-time.

Network Optimization

Improve Operational Efficiency

Predict customer profitability or risk, detect system failures before they manifest, model and optimize asset allocation.

Mitigate Risk

Real-Time Fraud Prediction

Proactively detect threats before they occur, prevent fraud, money laundering, cyber threats and other risks to your business by understanding patterns of illicit behavior and acting to proactively prevent risks.

Data Science For Financial Services
Data Science For Financial Services

GenAI Smart Call Center Analysis App

A leading European bank with a large customer call center wanted to improve their call center customer experience, following an industry-wide increase in call volumes. To decrease pressure on and improve the effectiveness of their call center, the bank built a generative AI application, deployed on-prem, capable of summarizing customer calls and analyzing sentiment and topics discussed. With this data, downstream applications—like live agent support, customer profiles, auto-generated content, tailored recommendations, customized offers, etc.— can leverage the extracted data. The application is capable of removing sensitive financial data, handling multiple languages, and is fully compliant with relevant financial AI regulations.

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Data Science Platform Tutorials

Platform Overview

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Data Science Platform Documentation

Documentation

Access overviews, tutorials, references and guides

Prevent Fraud & Personalize Services with AI

Learn how organizations in the financial services industry develop, deploy and manage AI applications with the Iguazio AI Platform