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Building Scalable Customer-Facing Gen AI Applications Effectively & Responsibly with MongoDB - July 30th, 2024

What is a Gen AI App?

What is a Gen AI App?

The term “Gen AI App” or “GenAI App” typically refers to an application that incorporates generative AI technologies. These applications leverage advanced ML models like LLMs, GANs and VAEs, to create or generate new content. This content can range from text, images and audio, to complex code structures, depending on the data these models have been trained on. Unlike traditional applications, GenAI Apps can dynamically produce content that is both original and contextually relevant, provide crucial information and assistance in real time, and offer solutions that were previously unattainable with conventional programming.

Gen AI App vs. Gen AI Model

The terms “gen AI model” and “gen AI app” are often used interchangeably. While related, they do not mean the same thing. A gen AI model is a sophisticated ML construct, designed to perform specific tasks, such as NLP or image recognition. It represents the core intelligence, capable of generating human-like text, making predictions, or analyzing data.

However, a gen AI  model alone isn’t sufficient for practical business applications. This is where a gen AI app comes into play. The gen AI app includes the gen AI model, along with data processing pipelines, CI/CD, monitoring systems, user interfaces and more. The Gen AI App is the entire ecosystem that enables the model to function effectively and deliver business value, in a resilient manner and at scale.

What are GenAI App Features and Capabilities?

Generative AI applications can be widely adopted for innovative ideas thanks to their groundbreaking capabilities:

  • Writing Enhanced Content: Automatically generating articles, essays, scripts and other forms of written content, with the unique ability to adjust style, tone and complexity according to the user’s needs. For instance, a GenAI app might draft a technical manual or a compelling narrative.
  • Visual Generation: Creating detailed visuals, such as digital artwork, product mockups and architectural plans.
  • Video and Animation Creation: Producing short video clips or animations.
  • Music and Audio Synthesis: Crafting entire musical pieces or generating synthetic voices for virtual assistants.
  • Adaptive Learning: Analyzing a user’s past interactions and preferences and adapting  application behavior to offer a more personalized experience.
  • Personalized Learning: Creating tailored learning experiences that adapt to the learner’s pace and style, enhancing engagement and effectiveness.
  • Automation of Routine Tasks: Reducing the need for manual input in areas like data entry, scheduling and email management.
  • Software Development: Assisting in writing boilerplate code, testing software and debugging programs.
  • Scalability: Handling tasks at scale like analyzing large datasets and managing numerous customer interactions simultaneously.
  • Feedback Learning: Improving over time by learning from user feedback to enhance the accuracy and relevance of the content they generate.
  • Conversational AI: Managing conversations, answering queries and providing assistance around the clock, these apps serve as advanced conversational agents in customer service and other domains.

What are GenAI App Applications and Use Cases?

According to McKinsey & Company, there are four main use cases that being generative AI value:

  • Acting as a virtual expert by summarizing and extracting insights from unstructured data sources, retrieving efficient information for problem-solving and validating sources.
  • Content generation of articles, marketing materials, contracts, recommendations and more.
  • Customer engagement co-pilots for 24/7 customer support that create and guide personalized journeys.
  • Coding acceleration by programming, testing, debugging, prototyping and generating synthetic data.

In addition, generative AI apps can be used in healthcare, education, for simulating scenarios and much more.

How Can I Take Gen AI Apps from Prototype to Production?

Taking generative AI applications from the prototype stage to production requires a structured and thought out architecture that includes four pipelines:

  • Data Management/Processing – Processes like data ingestion, transformation, cleansing, versioning, tagging, labeling, indexing and more. This foundation ensures the integrity and usability of data in AI-driven applications.
  • Training and Fine-tuning LLMs –  Training high-quality models and adapting them through fine-tuning or prompt tuning. This step ensures that the LLMs are tailored to industry needs and that they are validated and deployed with CI/CD.
  • Application Deployment – Managing real-time pipelines that handle requests, data and model validations efficiently. This step focuses on bringing the application to live environments where it can deliver business value.
  • LiveOps – Monitoring data and models for feedback and adjustments to enhance performance, reduce risks and ensure the continuity of operations.

In addition, it’s important to protect against LLM risks with guardrails that ensure:

  • Fair and unbiased outputs
  • Intellectual property protection
  • PII elimination to safeguard user privacy
  • Improved LLM accuracy and performance for minimizing AI hallucinations
  • Filtering of offensive or harmful content
  • Alignment with legal and regulatory standards
  • Ethical use of LLMs

These measures help mitigate risks and ensure that GenAI apps operate within ethical and legal boundaries.

It’s important to develop with a production-first mindset to ensure that your gen AI app can be operationalized and implemented in the real business environment to bring actual impact to the organization.