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Data Science Blog

Generative AI in Call Centers: How to Transform and Scale Superior Customer Experience

Gen AI is already impacting customer care organizations across many different use cases. In this post we dive deep into these use cases and their business and operational impact, and show how one is built.

  • by Alexandra Quinn and 
  • Guy Lecker
  • March 31, 2024
call center webinar blog

What are the Advantages of Automated Machine Learning Tools?

AutoML (Automated Machine Learning) helps organizations deploy Machine Learning (ML) models faster, by making the ML pipeline process more efficient and less error-prone. If you’re getting started with AutoML, this article will take you through the first steps you need to find a tool and get started. If you’re at an advanced stage, it will...

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