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Data Science Blog

Generative AI in Call Centers: How to Transform and Scale Superior Customer Experience

Gen AI is already impacting customer care organizations across many different use cases. In this post we dive deep into these use cases and their business and operational impact, and show how one is built.

  • by Alexandra Quinn and 
  • Guy Lecker
  • March 31, 2024
call center webinar blog

HCI’s Journey to MLOps Efficiency

ML is a key enabler for financial use cases, especially for risk-related requirements. Yet deploying ML models in enterprises is not always an efficient process: time to delivery is long and access to data is limited. Jiri Steuer from HCI shares his top tips and ideas for achieving MLOps efficiency.

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