Monitoring and Troubleshooting
Can I get all the logs to a 3rd party log analysis system?
We offer log forwarding out-of-the-box to Elasticsearch. We are expanding our support for other tools such as DataDogs, Google Log Analyzer and others.
How can I troubleshoot my system?
We provide a number of tools that can help you diagnose potential issues in the system and platform. There are troubleshooting guides for:
- Monitoring cluster information including event logs, Kubernetes tools and others (see Logging, Monitoring, and Debugging)
- Platform service monitoring (see Monitoring Platform Services)
Does Iguazio have an alert system to warn of potential issues that may arise?
Iguazio has an events and alerts dashboard. In addition, Iguazio has a service center and customers with an operational cluster can configure their servers to send critical events to Iguazio’s service center.
Does Iguazio offer enterprise support?
Yes. We have a ticketing system, dedicated Slack channels for customers, and access to our team of experts.
Does Iguazio offer training and on-boarding?
Yes. Iguazio offers a library of on-demand video resources, dedicated Slack channels, and in-person on-boarding sessions.
Who do I reach out to if my cluster has a problem?
Our enterprise customers can submit tickets to our support team.